Shipping policy

Last updated: August 10, 2026

This Shipping Policy applies to orders placed through chaireschoice.com.

Order processing

Orders are generally processed within 1-3 business days. Business days do not include weekends or U.S. federal holidays. During major sales, product launches, or holiday periods, processing may take a little longer.

Shipping rates

Standard shipping is free on U.S. orders of $39 or more after discounts and before taxes. Products specifically marked "Free Shipping" qualify regardless of cart value. Any shipping charge for an order that does not qualify for free shipping is shown before payment at checkout.

Estimated delivery

Most U.S. orders arrive within 7-15 business days after processing. Delivery dates are estimates, not guarantees, and can be affected by carrier delays, severe weather, holidays, address issues, or unusually high order volume. If checkout displays a different estimate for a particular item or destination, the checkout estimate applies.

Items in the same order may ship separately. You will not be charged additional shipping when we split an order into multiple packages.

Tracking

When a carrier accepts your shipment, we send a shipping confirmation email with the available tracking information. It can take 2-5 business days for the carrier's first scan to appear. You can also use our Track Order page.

Address changes

Please review your shipping address before completing checkout. If you notice an error, contact support@chaireschoice.com as soon as possible. We will try to help, but we cannot change or redirect an order after it has been processed or shipped.

Missing, damaged, or incorrect packages

If an order arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery and include your order number plus clear photos of the package and item. If tracking shows delivered but you cannot locate the package, first check with household members, neighbors, the carrier, and any secure delivery location. If it is still missing, contact us within 7 days of the delivery scan so we can review the shipment.

International orders

Available international destinations and shipping charges are shown at checkout. International customers are responsible for any import duties, taxes, or customs fees required by the destination country. Customs processing can extend delivery times.

Questions

Email support@chaireschoice.com with your order number. Chaire's Choice aims to respond within 1-2 business days.