Frequently asked questions
How much does shipping cost?
Selected products include free shipping. For other products, U.S. orders of $39 or more qualify for free shipping. Any shipping charge is shown in your cart and at checkout before you pay.
When will my order arrive?
Orders are normally prepared in 1-3 business days. Estimated U.S. delivery is 7-15 business days after processing. Delivery estimates can vary by destination and carrier conditions.
How do I track my order?
We email tracking information after your order ships. You can also enter the tracking number on our Track Order page. Tracking may take a short time to update after the carrier receives the package.
What is your return policy?
Eligible items may be returned within 30 days after delivery. Contact support@chaireschoice.com before sending anything back so we can confirm eligibility and provide return instructions. See our Returns & Refunds policy for full details.
What if my order arrives damaged, incorrect, or incomplete?
Email support@chaireschoice.com with your order number and clear photos of the item and packaging. We will review the issue and explain the available resolution.
Can I change or cancel an order?
Contact us as soon as possible after ordering. We will try to help, but changes or cancellations cannot be guaranteed once an order has entered processing or shipped.
Is checkout secure and which payments are accepted?
Checkout is securely processed by Shopify. Available methods are shown at checkout and may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
How can I contact Chaire's Choice?
Use our Contact page or email support@chaireschoice.com. Include your order number when asking about an existing order.