Refund policy
Last updated: August 10, 2026
We want you to understand your options before and after ordering. This Return and Refund Policy applies to purchases made through chaireschoice.com.
30-day return window
You may request a return within 30 days after the order is delivered. To be eligible, the item must be unused, unwashed, uninstalled, and in the same condition in which it was received, with the original packaging, accessories, manuals, and proof of purchase.
Start a return
Before sending anything back, email support@chaireschoice.com with your order number, the item you want to return, and the reason for the request. If the item is damaged, incorrect, or incomplete, include clear photos. We will confirm eligibility and provide return instructions. Returns sent without authorization may be delayed or refused.
Items that cannot be returned
For health, safety, and product-integrity reasons, we cannot accept returns of:
- Opened or used personal care, beauty, hygiene, cleaning, or consumable products;
- Gift cards;
- Personalized or custom-made items;
- Items marked final sale;
- Items damaged through misuse, improper installation, or normal wear.
This exclusion does not limit your rights if an item arrives damaged, defective, incorrect, or materially different from its description.
Damaged, defective, incorrect, or incomplete orders
Contact us within 7 days of delivery. After reviewing the order and supporting photos, Chaire's Choice may provide a replacement, missing component, store credit, or refund as appropriate. When the issue is our error or a verified shipping problem, we cover the approved return shipping cost.
Change-of-mind returns
For an eligible change-of-mind return, the customer is responsible for return shipping. Original shipping charges, if any, are not refundable. We recommend using a trackable service because Chaire's Choice is not responsible for a return package until it is received.
Refunds
We will email you after the returned item is received and inspected. If approved, the refund is issued to the original payment method. Please allow 5-10 business days after approval for your bank or card provider to post the credit. Shipping costs are refunded only when required by law or when the return results from our error.
Exchanges
We do not currently process direct exchanges. The fastest option is to return the eligible item and place a new order for the preferred item or option.
Order cancellations
Contact us as soon as possible if you need to cancel an order. We will try to help, but cancellation is not guaranteed once processing has begun. After shipment, the return rules above apply.
Questions
Email support@chaireschoice.com. Chaire's Choice aims to respond within 1-2 business days.