Privacy policy

Last updated: August 10, 2026

Chaire's Choice operates chaireschoice.com and the related store services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the site, place an order, create an account, contact us, or otherwise use the Services.

Personal information we collect

Depending on how you use the Services, we may collect:

  • Contact and delivery information, such as your name, email address, phone number, billing address, and shipping address;
  • Order and transaction information, such as products viewed or purchased, selected options, order value, returns, refunds, and payment status;
  • Account information, such as login details, saved preferences, and account activity;
  • Communications, including information in customer-support requests, reviews, surveys, or other messages;
  • Device and usage information, such as IP address, browser type, device identifiers, cookie information, pages viewed, referring pages, and interactions with the site.

Payment card details are collected and processed by Shopify and the payment providers available at checkout. Chaire's Choice does not store complete payment card numbers on its own systems.

How we collect information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers that support payments, fraud prevention, fulfillment, shipping, analytics, advertising, and customer service.

How we use personal information

We use personal information to:

  • Process payments, fulfill orders, provide tracking, and handle returns or refunds;
  • Provide customer service and respond to questions;
  • Maintain accounts and remember shopping preferences;
  • Detect fraud, abuse, security incidents, and unlawful activity;
  • Improve products, site performance, navigation, and customer experience;
  • Send transactional messages and, when permitted, marketing communications;
  • Comply with legal obligations and enforce our terms and policies.

How we disclose personal information

We may disclose personal information to service providers that perform work for the store, including Shopify, payment processors, fulfillment partners, carriers, cloud hosting providers, analytics providers, advertising partners, and customer-support tools. We may also disclose information when required by law, to protect customers or the Services, in connection with a business transaction, or when you direct us to do so.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to Chaire's Choice, except as permitted or required by law.

Shopify

The store is hosted by Shopify. Information you submit through the Services is processed by Shopify so the store can operate, accept payment, prevent fraud, and provide personalized features. Learn more in the Shopify Consumer Privacy Policy and manage certain Shopify privacy choices at the Shopify Privacy Portal.

Cookies, analytics, and advertising

We and our service providers use cookies and similar technologies to keep the cart working, remember preferences, understand site usage, measure advertising, and help show relevant content. Browser settings can block some cookies, but doing so may prevent parts of the store from working correctly.

Your privacy rights and choices

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of certain targeted advertising, sale, or sharing activities, or to appeal a privacy decision. These rights are subject to applicable exceptions.

To make a privacy request, email support@chaireschoice.com. We may need to verify your identity before completing a request. We will not discriminate against you for exercising an applicable privacy right.

You can unsubscribe from marketing emails using the unsubscribe link in any marketing message. We may still send non-promotional messages about orders, accounts, security, or customer-service requests.

Data retention and security

We retain personal information only as long as reasonably needed to provide the Services, maintain transaction records, meet legal obligations, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and organizational safeguards, but no transmission or storage system can be guaranteed completely secure.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it when appropriate.

International processing

Shopify and other service providers may process information in countries other than the country where you live. When required, we rely on legally recognized transfer mechanisms and safeguards.

Third-party links

The site may link to services that Chaire's Choice does not control. Their privacy practices are governed by their own policies, and we encourage you to review them before providing information.

Changes to this policy

We may update this Privacy Policy to reflect changes in the Services, our practices, or legal requirements. We will post the revised policy here and update the date at the top.

Contact

For privacy questions or requests, contact Chaire's Choice at support@chaireschoice.com.